I stayed up all night talking with a senior advisor. I mean, with everything going on, I might as well just buy a desktop. The shipping alone is $400, not to mention the screen is $700-$800. Dun-dun-dunnnn!! Busted an All-Nighter Over the Phone With Apple Support It bothered me but I was getting work done. The machine was still working with a faulty display and random quirks. And if I’m honest, I couldn’t keep wasting time. I told them about the issues with the computer after the battery was swapped.īut I was told to “reset the NVRAM” or “factory reset the machine.” There was no other resolution. Instead of driving to the Apple store, I spoke with a senior advisor over the phone. No Real SolutionĪ week or two later and issues kept popping up. I showed them videos and pictures, but the only thing I could do was factory reset the machine and see what happens. So, I booked an appointment with the same Genius bar. The touch bar was freezing more than usual, and the volume wasn’t adjusting, to name a few issues. ![]() The screen would go black for a couple of seconds. What frustrated me is once I got my machine it came with a load of issues. Not to toot Apple’s horn but it was stellar. Before I sent my machine out, it was flawless. Everything seemed normal at first glance.īut this is when all the problems started. I booked an appointment with the Genius Bar and shipped out my device.
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